Disappointingly TomTom have just today sent the following Email. I only used the TomTom live services for the free year, so have not renewed it for about 4 years. At that time mine was OK.Īs I now have built in Volvo maps I only use the TomTom when towing. TomTom did send me an Email some months ago to tell me which numbers were no longer supported.
#Tomtom mydrive connect not working serial number#
But first I will check to see if my serial number is still supported.
#Tomtom mydrive connect not working update#
And I am due to update my maps very soon.
I agree with Durbanite re the definition of lifetime. I did think they all came with ‘lifetime’ maps as mine has.
The OP’s link seemed to suggest that they were using a TomTom caravan edition but still needed to purchase map updates. BTW if you do a factory reset, it does not remove all updates etc and return the unit to its previous condition as when you bought it. I will update the thread however the more people that hassle TomTom the better and just maybe we will get somewhere as it was the update that caused many units to fail as physically the units are still intact. I am not accepting that a "lifetime" is determined by a company and that a "lifetime" could be as little as a year if the supplying company deems that they no longer want to offer support. This is currently being investigated with a view to it being progressed to court and TomTom CEO Marina Wyatt has been sent an email. (b) compensate the consumer for the damage with an appropriate payment. (a) repair the damage in accordance with subsection (3), or (2) If the consumer requires the trader to provide a remedy under this section, the trader must either. (d) the damage is of a kind that would not have occurred if the trader had exercised reasonable care and skill. (c) the device or digital content that is damaged belongs to the consumer, and (b) the digital content causes damage to a device or to other digital content, (a) a trader supplies digital content to a consumer under a contract, (b) it causes or is likely to cause the average consumer to take a transactional decision he would not have taken otherwise.Īnd in addition as it was the software update from TomTom that caused the unit plus many others according to forums to freeze up the Consumer Rights Act 2015 would apply (a) if it contains false information and is therefore untruthful in relation to any of the matters in paragraph (4) or if it or its overall presentation in any way deceives or is likely to deceive the average consumer in relation to any of the matters in that paragraph, even if the information is factually correct and TomTom could be in breach of Consumer Protection from Unfair Trading Regulations 2008
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